Question 1

How old you do you need to be to attend?

Accepted Answer

Guests must be aged 18 or over to book and/or attend our ULTIMATE PARTY events.

PLEASE NOTE: A form of valid photo ID may be requested to be shown on arrival for entry.

Question 2

Someone has brought tickets on behalf of our entire group, do we need to enter the venue together?

Accepted Answer

For simplicity, we recommend everyone entering together as each individual ticket will be scanned upon entry. Alternatively, the lead booker may wish to send individual tickets onto each guest, however every guest will need a ticket to be scanned at the door to be permitted entry.

Question 3

I've lost my confirmation email with my tickets in, can you resend it?

Accepted Answer

Head to https://www.tickettailor.com/self-service/bingotheultimateparty (https://www.tickettailor.com/self-service/bingotheultimateparty)to access your tickets

Question 4

Do you accept cash and card for purchasing products on the night?

Accepted Answer

Yes. We accept both cash and card when purchasing our own range of PARTY PRODUCTS.

Our store is open before the first round begins, and occasionally during intervals, so we recommend purchasing any party accessories you fancy on entry to the venue.

PLEASE NOTE: Although we accept cash payments, bars at certain venues may be cashless, so please confirm this with the venue directly.

Question 5

What prizes can you win?

Accepted Answer

TOP SECRET - they're always very random, but you'll have to come find out on the night so we don't ruin the surprise! Of course, it's guaranteed we'll always have lots of £££ up for grabs in our FULL HOUSE JACKPOTS!

Question 6

Can you store prizes that we win on our behalf?

Accepted Answer

This is at the discretion of the Venue Duty Manager, and cannot always be guaranteed. We cannot accept liability for any damages caused to the prize whilst in storage.

Question 7

Can I purchase tickets as a gift for someone else?

Accepted Answer

Yes. However, we instead recommend to purchase a GIFT VOUCHER (https://www.tickettailor.com/events/bingotheultimateparty/store)that can be easily redeemed against any of our future events.

Question 8

Can I bring food and alcohol into the venue?

Accepted Answer

No. The bar will be open serving drinks and snacks.

PLEASE NOTE: Venue door staff will conduct searches of guests and/or their possessions on entry.

Question 9

Can I bring my own glowsticks and party accessories into the venue?

Accepted Answer

No. Due to health & safety concerns, our venues do not permit guests to bring any party supplies inside (with the exceptions of table decorations and fancy dress).

We have an extensive range of PARTY PRODUCTS available to purchase at all of our events to SUPERCHARGE your party experience!

Question 10

Can we decorate our table?

Accepted Answer

Yes. However, we reserve the right to confiscate anything brought into the venue that may cause injury to other guests, or obstruct the view of other tables.

Question 11

What time do doors open and when does the bingo start?

Accepted Answer

Please check either your confirmation email or the specific event page for details of when doors will open for access into the venue, and for the start time of the show.

Question 12

The show I want to attend is displaying as SOLD OUT, how can I get tickets?

Accepted Answer

Unfortunately, when a show is displayed as sold out, we really mean it is properly sold out! We will not have any more tickets available on the night either.

Tixel i(https://tixel.com/promoters/bingotheultimateparty)s our official ticket exchange, and is the best and safest place to purchase tickets from guests who can no longer attend.

Please be aware of scammers advertising tickets online when our events have sold out, as these are fake invalid tickets and you may be left out of pocket.

If the venue does increase capacity and we can release more tickets ourselves, we will immediately let you know on our socials.

Question 13

Do I need to pre-book online, or can I just turn up and pay on the door?

Accepted Answer

All events must be pre-booked online. Guests without tickets will be refused entry (and we'd hate to turn you away!)

Question 14

Do your venues have step-free access?

Accepted Answer

Please contact venues directly in regard to any accessibility requirements you may have before purchasing tickets.

Once you have confirmed with the venue, and booked your tickets, please contact us at least 7 days before the event if you have any access or physical requirements, so we can ensure these requests are honoured by both ourselves and the venue.

Question 15

Will the bar be open?

Accepted Answer

Yes. All our venues have a bar serving a range of alcoholic & soft drinks, along with snacks.

The bar opens when the venue doors open, and last orders will be announced towards the end of the show.

Question 16

Will food be available to purchase?

Accepted Answer

Yes. Our home venue, The Ritz Desborough, offers the option to purchase a selection of food baskets throughout the night including chips, chicken nuggets and hot dogs.

We recommend contacting them directly to confirm their offering for each event, and answer any queries regarding dietary requirements.

Most bars also have a small range of snacks available.

Question 17

Are seats reserved?

Accepted Answer

Our current seating policy is:

For our CHRISTMAS events, to ensure everyone is seated comfortably with their entire party, we randomly allocate bookings onto tables before the event based on their group size. It is important that tickets for all guests in a group are booked in the SAME booking, as we cannot guarantee separate bookings can be seated near each other.

For ALL OTHER EVENTS seating is allocated on a first come, first served basis. To ensure you have the best seats in the house, we recommend arriving as early as possible and getting some pre-game drinks in before the first round!

PLEASE NOTE: If you have booked a VIP TABLE PACKAGE or ULTIMATE VIP TABLE PACKAGE, a table will be reserved exclusively for your party.

Question 18

I don't want to be selected for a game on stage, what should I do?

Accepted Answer

No problem! Just let a member of our team know the number on your wristband before the show begins, so we can remove you from our random audience selector.

Question 19

What happens if my bingo card gets wet or damaged during the night?

Accepted Answer

At the discretion of our team members, we may issue another bingo card to you for a fee to cover the cost of the card. However, there may be occasions when we're unable to fulfil this.

Question 20

Can I purchase additional bingo books?

Accepted Answer

No. Unfortunately, as our bingo is equal chance prize gaming, we restrict all players to only paying a pre-set gambling stake and in turn only ONE bingo book is issued per person.

Question 21

I can no longer make the event, can I request a refund?

Accepted Answer

All our events are non-refundable, as per our event Ts and Cs. If you can no longer attend, we recommend either:

• Selling your tickets on to family and friends OR
 • Visiting our official ticket exchange Tixel (https://tixel.com/uk/)

If you do sell your tickets on without using Tixel, please contact us ideally at least 24 hours prior to the event to update the name on the booking.